Books & eBooks on plagrave.com ORM, O'Reilly, Logo, Friends

HUMAN RESOURCE PLANNING AND PERFORMANCE OF SELECTED AFRICA INLAND CHURCHES IN MWINGI NORTH, KENYA

Musya Titus Kyalo - Master Student, Kenyatta University

Peter Philip Wambua - Supervisor, Kenyatta University


ABSTRACT

Many organizations are finding it very difficult to maintain their cause as a result of these changes. Organization can maintain their economic stability by adding value to their intern and external processes. The main focus of this research was to establish the influence of human resource planning on performance of Selected Africa Inland Churches in Mwingi North, Kenya. The study sought to assess effect of employees training and development on performance of Selected Africa Inland Churches in Mwingi North; This study was guided by resource based theory, and human capital theory. The study used descriptive survey design. Target population included church elders, pastors, church secretaries, church treasurer and elders of church members’ organizations. The total population was therefore 512 members of Africa Inland Churches in Mwingi North, Kenya. The study sampled 30% respondents from every stratum. The study collected both primary and secondary data. The primary data was collected through structured questionnaires which were self-administered while secondary data was obtained from the church publications and records, journals and published materials. The study concluded that to a significant extent the AIC churches embraced employee training to improve their capacity and subsequent performance based on organizational needs, having training policies and processes, integrating technology, having regular training and evaluating the processes to measure employee performance. In conclusion, the organizations to a moderate degree incorporated employee development practices which ranged from coaching, employee development policies, creating a conducive working environment, competitively remunerating employees and motivating them which contributes to improved performance for both staff and organization. The study recommends that the AIC churches need to enhance employee training and development to improve their capacity to perform their duties and responsibilities. The research did recommend that the firms should develop employees through team development, mentorship and clear policy framework to enable them be more effective.


Full Length Research (PDF Format)

FINANCIAL BEHAVIOUR AND GROWTH OF WOMEN GROUPS IN KENYA - A CASE STUDY OF JOYFUL WOMEN ORGANISATION REGISTERED GROUPS IN KAJIADO COUNTY

Anne Wangui Gichuhi - Post Graduate student, Master’s in Business Administration (Finance Option), Kenyatta University, Kenya

Dr. Lucy Wamugo Mwangi - Lecturer, Department of Accounting and Finance, Kenyatta University, Kenya


ABSTRACT

The role played by women towards nations development through their productive, communal, and reproductive roles is very important. To effectively play these roles they have grouped themselves in women groups. These groups have catalysed the economic and social empowerment of women. Unfortunately, the sustainability of these groups has become a big task. Over recent years there has been an increase in groups that have disintegrated or become dormant. The groups have also experienced a reduction in group membership, total revolving fund, and members savings. Joyful Women Organisation registered groups have experienced reduction in their number as well as membership numbers from 2017 to 2019. This has led to the groups not fulfilling their role of empowering the lives of their members. Financial literacy has been linked to growth of women groups. Low levels of financial literacy among the group’s members usually affects their ability to effectively manage the group’s operations. The general objective of the study was to establish the influence of financial literacy on the growth of JOYWO registered women groups in Kajiado County, Kenya. Specific objectives were to investigate the influence of financial knowledge, financial behaviour, financial attitude on the growth of JOYWO registered groups in Kajiado County, Kenya. This study was guided by the theory of planned behaviour, social learning theory and behavioural finance theory. Explanatory research design was adopted. Study population was 48 women groups registered by JOYWO and simple random sampling technique was used to get a sample of 43 groups. A semi-structured questionnaire was used to collect primary data. Secondary data was collected from JOYWO annual groups records. Before data collection, a pilot test was conducted to assess the validity of the questionnaire. The reliability of the questionnaire was tested using Cronbach’s Alpha technique. Descriptive and inferential statistics were used to analyse the quantitative data. Multiple linear regression analysis was utilised to analyse the collected data to establish the influence of financial literacy on the growth of JOYWO registered women groups in Kajiado County, Kenya. The data were visually presented in tables and figures. From the regression results, the study found that financial knowledge had a significant influence on the growth of JOYWO registered groups in Kajiado County, Kenya. Financial behaviour had a significant influence on the growth of JOYWO registered groups in Kajiado County, Kenya. Financial attitude had a significant influence on the growth of JOYWO registered groups in Kajiado County, Kenya. The study recommended that JOYWO management should offer training to members of groups registered by them to enhance their financial literacy skills. The government should also develop policies that mandate the management of women groups to offer its members with financial education to enhance their financial literacy.


Full Length Research (PDF Format)

THE MODERATING EFFECT OF GOVERNMENT POLICY ON THE RELATIONSHIP BETWEEN REVENUE COLLECTION PRACTICES AND FINANCIAL ACCOUNTABILITY OF RORYA DISTRICT COUNCIL IN TANZANIA

Charles Kitamuru Chacha - A Masters Student of Kisii University, Kenya

Dr. Andrew Nyangau (PhD) - Lecturer, Department of Accounting and Finance, Kisii University, Kenya

Dr. Mong’are Omare (PhD) - Lecturer, Department of Strategic and Human Resources Management School of Business and Economics Kisii University, Kenya


ABSTRACT

Based on local government medium term expenditure framework (MTEF) model, financial accountability results is a continuous set of activities and operations related with provision of goods and services to customers and benefits accumulated from payments of goods and services. The purpose of study was to analyze the effects of revenue collection on financial accountability of Rorya District Council in Tanzania. The specific objective was to analyze the effect of cess collection on financial accountability in Districts Council in Tanzania. The study used cross-sectional survey research design. The target population of 760 Rorya District council members was used. Stratified sampling technique was used to determine the sample size of 288 respondents. Closed ended questionnaire was used to collect primary data arranged using 5 point scale likert scale. Descriptive statistics was used to analyze data and inferential to make inferences. The result was presented by tables and figures. The study found that cess collection was from fishing (Sangara) and was well achieved. The study found that there was a negative relationship between cess collection and financial accountability which was statistically significant. The study recommended that cess collection revenues should be improved by the set target compatible with all customer fees. The study recommended that government policy should be enhanced with enforcement of laws and regulations through corporate taxes to improve collection target. Further, the study recommends further research can be done on the impact of revenue collections in rural and urban local authorities in developing countries.


Full Length Research (PDF Format)

ADVERTISING AND SALES PERFORMANCE OF COMMERCIAL BANKS IN NYERI COUNTY, KENYA

Catherine Mutindi Nzioka - MBA Candidate, Department of Business Administration, Kenyatta University, Kenya

Dr. Paul Waithaka - Lecturer, Department of Business Administration, Kenyatta University, Kenya


ABSTRACT

The sales performance of commercial banks has sharply deteriorated in recent years, a factor which has translated to huge decline in revenues. Both customer outreach and sales volume has been affected. The study sought to determine the effect of advertising as a promotional mix tool on sales performance of commercial banks in Nyeri County, Kenya. The guiding theory was the hierarchy of effects theory. A descriptive survey research design was used. The target population was made up of thirty five commercial banks with active operations in Nyeri County, Kenya. The target population consisted of marketing managers, branch managers, operation managers and credit managers of all the sixteen banks which totals to 140 respondents. A semi-structured questionnaire was used in data collection and was administrated using the drop and pick method. A census method was used. Both descriptive and inferential analysis were applied. The multiple regression and Pearson correlation were used to guide conclusions. The banks had registered impressive growth in their sales volumes and customer outreach in the five years from 2015 to 2019. The regression analysis results provided evidence that advertising as a promotional mix tool has a positive and statistically significant effect on sales performance. The results of Pearson correlation analysis indicated that advertising has a strong positive and statistically significant relationship with sales performance. It was concluded that advertising as a promotional mix tool plays a significant role in determining the sales performance of the banks. The study recommends furtherance of advertising efforts and specially heightened implementation of use of directories and online advertisements.


Full Length Research (PDF Format)

EFFECT OF CUSTOMER SERVICE ON TAX COMPLIANCE IN KENYA, THE CASE OF SME’s IN NAIROBI CENTRAL BUSINESS DISTRICT

Mwangi Salverius Gatheru - A PhD Student of Kenyatta University, Kenya


ABSTRACT

The Kenya Revenue Authority is involved in revenue collection mainly from taxation of taxable persons in the economy. Small businesses are often involved in tax evasion practices deliberately or without knowledge. It is not an easy fete to convince the small and medium enterprises to comply with tax laws. It is for this reason that customer service is seen as a good strategy through which tax compliance among the Small and Medium Enterprises. This study had the general objective of assessing the effect of customer service on tax compliance in Kenya. The study had three specific objectives: To find out the effect of tax payer training on tax compliance, complexity of the tax system and to examine how communication to customer strategy on tax compliance, a case of SMEs in Nairobi City County. The study adopted a descriptive research design because it had the objective of establishing the relationship between the variables. The study had a target population of 1,500 Small and Medium Enterprises operating with the Nairobi Central District. A sample of 150 was selected through stratified sampling which acted as a representative of the entire population. The study used descriptive statistics and inferential statistics in data analysis. The study has found out that the taxpayer training had a statistically significant influence on levels of tax compliance among the SMEs. Further, the study has found there is a need to improve the customer service of KRA in order to foster voluntary tax compliance. The regression model has found out that 31 % of the variations in tax compliance among the SMEs is explained by taxpayer training, complexity of the tax system and communication strategy. The study recommends that the KRA needs to establish a strategic customer service department in order to facilitate information dissemination which will foster tax compliance among the SMEs in Kenya. Tax training should be done regularly and the appropriate communication channels should be used.


Full Length Research (PDF Format)