HOSPITAL INFORMATION SYSTEMS CAPABILITY AND END-USER SATISFACTION IN HOSPITALS OF NAIROBI COUNTY, KENYA
Omune Onyando George - Master of Business Administration (Management Information Systems), Kenyatta University, Kenya
Dr. John M. Kandiri (PhD - IS, MSc. IS) - Department of Computing and Information Technology (CIT), Kenyatta University, Kenya
ABSTRACT
Hospitals in Nairobi County, Kenya continue to automate their processes to improve service delivery to their clients by implementing hospital Information Systems (HIS). As studies have revealed, end user satisfaction plays an important role in information systems acceptance, and ultimate success. The study focused on HIS capability and how it affects end user satisfaction in the hospitals by use of descriptive and observations techniques. The scope of this study was hospitals in Nairobi County, Kenya with bed capacity of at least 100 and had used HIS for a period of not less than a year. Stratified sampling method was preferred for sampling of study respondents from the selected ten hospitals of Nairobi County that met inclusion criteria and simple random sampling technique, to select respondents respectively. Semi structured questionnaires were used to collect primary data from a population of 374 respondents. The data collected was analyzed quantitatively using descriptive statistics comprising of the mean, standard deviation and P-values. Statistical Package for Social Sciences (SPSS) version 22, Microsoft Office Excel 2013 and descriptive statistics were the main tools used to analyze the data. The results have shown that systems quality, information quality and service quality of HIS positively affect end user satisfaction.