EFFECTS OF PROJECT COMPLEXITY ON PROJECT IMPLEMENTATION: A CASE OF ORANGE MONEY PROJECT AT TELKOM KENYA LIMITED
Janepher Mwaro - Master of Science in Project Management, Jomo Kenyatta University of Agriculture and Technology, Kenya
Dr. Jane Omwenga - Lecturer, Jomo Kenyatta University of Agriculture and Technology, Kenya
Dr. Ephantus Kihonge - Lecturer, Jomo Kenyatta University of Agriculture and Technology, Kenya
ABSTRACT
The aim of this study was to determine the effect of project complexity on project implementation a case of orange money project at Telkom Kenya Ltd. The specific objectives of the study were: to analyze the effect of project technical team on implementation of orange money project in Telkom Kenya Ltd; to establish the effect of project planning on implementation of orange money project in Telkom Kenya Ltd, to assess the influence of management support on implementation of orange money project in Telkom Kenya Ltd and to find out the effect of IT infrastructure on implementation of orange money project in Telkom Kenya Ltd. The study used a descriptive research design to obtain an in-depth analysis of the phenomenon under study. The researcher used stratified random sampling technique to select an appropriate sample size of employees from the population of 272 employees of Telkom Kenya Ltd who are currently working at Telkom Kenya Ltd headquarters. Primary data was collected by use of structured questionnaires containing both open ended and close ended questions. SPSS software was used to perform empirical analysis of data. Descriptive statistics was analyzed and reported. The findings of the study indicated that the relationship between IT infrastructure and project implementation is positive and insignificant while management support, project planning and technical team are positively and significantly related to project implementation. Based on the study conclusions, the study recommended that in order to realize an improvement in implementation of Orange Money project in Telkom Kenya Ltd the company should put more emphasis on management support, technical team and project planning. Strategies geared towards improving management support should be put in place to boost the implementation of project. Furthermore, the company should put in place measures that aim to improve the skills of the technical team. The study lastly recommended that the company should engage in project planning as it leads to an improvement in project implementation.