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Violyne Namukhosi Nguti - Master Of Science Student, Jomo Kenyatta University Of Agriculture And Technology, Kenya

Thomas Mose - Lecturer, Jomo Kenyatta University Of Agriculture And Technology, Kenya


The twenty-first century has brought with it the ever-increasing effects of globalization and technology. Organizations are adopting the usage of technology to not only propel Human Resource to a new era and attain competitive advantage in a dynamic market space, but to also adapt to the needs of the ever-changing workforce. The study particularly sought to assess the role of e-self-service function on organization outcomes at the Higher Education Loans Board, Kenya. The study employed a descriptive research design. Questionnaires were used as the main mode of data collection. Data collected was analyzed by use of statistical tools for data analysis namely, MS-Excel and Statistical Package for Social Sciences (SPSS). Data was then presented in frequency tables as well as figures. The study concludes that e-Self Service has a significant effect on the organizational outcomes in HELB, Kenya. In line with the study findings, it is recommended that the management of the Higher Education Loans Board should optimize use of the online recruitment for fairness and objectivity in the entire process, enhance transparency and turn-around time. In addition, the study recommends that the e-recruitment and selection, e-training and development, e-compensation and benefits be availed on e-self-service so that employees/managers can access this whenever they need it and wherever they may be.

Full Length Research (PDF Format)