CRITICAL SUCCESS FACTORS AND PERFORMANCE OF HEALTH SECTOR NON-GOVERNMENTAL PROJECTS IN NAIROBI CITY COUNTY, KENYA
CRITICAL SUCCESS FACTORS AND PERFORMANCE OF HEALTH SECTOR NON-GOVERNMENTAL PROJECTS IN NAIROBI CITY COUNTY, KENYA
Karimi Linda Gitari - Postgraduate Student, Department of Management Science, Kenyatta University, Kenya
Dr. Alfayos Ondara - Lecturer, Department of Management Science, Kenyatta University, Kenya
ABSTRACT
Non-Governmental Organizations (NGOs) in Kenya, especially those in the health sector, play a vital role in providing essential services to society, complementing government efforts in achieving national health objectives and Sustainable Development Goals (SDGs) The primary issues contributing to poor project performance include delays, budget overruns, and the inability to meet quality standards. These problems are often attributed to inadequate management practices, poor resource allocation, and limited stakeholder participation. Therefore, this research aimed to ascertain the influence of critical success factors on the success of health sector NGO projects in Nairobi City County, Kenya. The specific objectives were to assess the influence of; strategic leadership, stakeholders’ involvement, resource optimization and M&E on performance of health sector NGO projects in Nairobi City County, Kenya. The research was grounded on RBV theory, System Theory, Stakeholders’ Theory and Theory of Change. Descriptive survey research design was employed in this research. Targeted audience were staff at health sector NGOs in Nairobi City County. The research utilized stratified random sampling to choose the participants. The sample comprised of 299 participants. Structured questionnaires were utilized to collect data. Validity was ensured through the utilization of content and reliability was tested utilizing Cronbach’s alpha coefficient. Quantitative data was analyzed through descriptive statistics and exhibited in tables, figures and charts. Qualitative data was analyzed thematically and exhibited in narration form. The research found that strategic leadership, stakeholders’ involvement, resource optimization and M&E influenced the performance of health sector NGO projects in Nairobi City County, Kenya. Research concluded that strategic leadership, stakeholders' involvement, resource optimization, and M&E positively and statistically affected health sector NGO initiatives in Nairobi City County, Kenya. Project teams should be led by dedicated and driven individuals. They should also be inventive. Support system flow should be good. Supportive leadership should move projects quickly and appropriately. Community people should be included in project decisions. All ventures need donors and investors. The implementation team must analyze stakeholders. Adequate resources are needed. Project execution resources should be planned thoroughly. Project implementation schedule should regularly assess and allocate resources in the face of competing demands. Project managers should use resource scheduling tools. Project monitoring should follow the scope and strategy to ensure success and maximize effect. Project M&E should incorporate external evaluators. The team should be able to troubleshoot and execute corrective steps with adequate M&E to improve project efficiency, accountability, and outcomes.
