CRITICAL SUCCESS FACTORS OF DIGITIZATION OF VITAL RECORDS AT CIVIL REGISTRATION DEPARTMENT IN NAIROBI COUNTY, KENYA
Pauline Kairigo Muturi - Master of Science (ICT Management), Jomo Kenyatta University of Agriculture and Technology, Kenya
Dr. Mose Thomas - Jomo Kenyatta University of Agriculture and Technology, Kenya
ABSTRACT
Many births and deaths go unreported despite there being governing regulations and procedures for notification and registration of these vital events. Aware that the Civil Registration and Vital Statistics (CRVS) system in Kenya has not attained complete coverage of births and deaths, the government is implementing strategies aimed at improving both coverage and quality of vital statistics as outlined in the Civil Registration Department Strategic Plan 2013 2017 (Kenya Vital Statistics Report, 2015). The study sought to determine the effect of people-related ICT factors on digitization of vital records at Civil Registration Department in Nairobi County, Kenya. The study focused on Nairobi County as it is the most populated as per the Kenya National Bureau of Statistics (KNBS) census of 2019, has its own civil registration department as well as the department’s headquarters which has copies of all birth and death records from all the other counties. The target population was 100 civil registration officials; four registrars and 96 registration officers from the Ministry of Interior and Coordination of National Government, Civil Registration Department in Nairobi at Bishop’s House-Community. A census of all the Civil Registration Officials was conducted 70 of whom filled and returned the questionnaires making a response rate of 70%. Primary data was collected using questionnaires, processed and analysed using descriptive statistics including frequencies, percentage, mean and standard deviation and presented using tables, pie charts and bar charts. Correlation analysis was employed to determine if there was a relationship between the variables. Multiple regression was used to test the relationship between independent variable and dependent variable of the study. Findings from multiple regression analysis revealed a negative and non-significant relationship between people-related ICT factors and digitization of vital records at the Civil Registration Department, Nairobi County. The study recommends that the management should be more transparent and accountable in the way they handle the employees and be more approachable so that they are able to listen to employee’s opinions and incorporate these opinions when need be thereby having their ‘buy-in’ when they want to implement changes within the department.
