INFLUENCE OF AUTOMATED QUEUE MANAGEMENT SYSTEM OPTIMIZATION ON PERFORMANCE OF NATIONAL CEMENT COMPANY LIMITED
John Kiplagat - Master of Information Communication Technology Management, Jomo Kenyatta University of Agriculture and Technology, Kenya
Dr. Peter Waweru Kamaku - Jomo Kenyatta University of Agriculture and Technology, Kenya
Dr. Samson Nyang’au Paul - Jomo Kenyatta University of Agriculture and Technology, Kenya
ABSTRACT
Manufacturing firms in Kenya operate at low technical efficiency, raising doubts about the sectors’ capacity to meet the goals of Kenya’s Vision 2030. They experience unregulated traffic movement, willful delays, and time wastage and inefficiency due to low adoption of technology. The study aimed to determine the Influence of automated Queue Management System Optimization on the performance of National Cement Company Limited in Kenya. Therefore, the specific objectives of the study were; to determine the influence of reliability and flexibility level; security Level; and staff training on automated Queue Management systems on the performance of the National Cement Company. Data was collected using a questionnaire and interview guide among 105 staff of the company. Both qualitative and quantitative methods were used to analyse the data. The findings revealed a positive and significant correlation between the independent variables and the dependent variable. The study, therefore, concluded that reliability and flexibility level; security level and staff training positively influence the performance of the National Cement Company. Consequently, it was recommended that the company enhance the reliability and flexibility of the automated systems; enhance the security level at the IT department, and regularly train their staff on basic and advance ICT skills. This will ease the use of the queue management system. Besides, it was recommended further studies to be done to establish other factors that influence the performance of the National Cement Company and further studies to be conducted in other organizations.
