ORGANIZATIONAL CULTURE AND KNOWLEDGE MANAGEMENT: A CASE OF POSTAL CORPORATION OF KENYA IN NAKURU COUNTY
ORGANIZATIONAL CULTURE AND KNOWLEDGE MANAGEMENT: A CASE OF POSTAL CORPORATION OF KENYA IN NAKURU COUNTY
Chesenge, K. D. - Masters in Business Administration (Strategic Management), Kenyatta University, Kenya.
Dr Jane W. Njuguna (PhD) - School of Business, Kenyatta University, Kenya.
ABSTRACT
Factors such as globalization, market liberalization, persistent technological changes and reforms initiated by the government have made it more complicated for the postal sector to anticipate its future. For organizations to respond to these needs of the changing environments, knowledge management has been postulated as an anchor to increase organizational competitive edge. The study’s main purpose was to investigate how organizational culture affects knowledge management in Postal Corporation of Kenya, Nakuru County. The research sought to establish the effect of adhocracy culture, market culture, hierarchy culture and clan culture on knowledge management in Postal Corporation of Kenya, Nakuru County. Descriptive research design was utilized to understand how and what type of organizational culture greatly affects knowledge management. The target population was 91 individuals from top and middle management levels and staff at Postal Corporation of Kenya in Nakuru County. Semi-structured questionnaires were utilized to obtain primary data. Descriptive statistics (mean and standard deviations) and inferential statistics (linear regression and correlation) were done using statistical package of social sciences software. The study findings indicated that clan culture, adhocracy culture, market culture and hierarchy culture affected knowledge management of Postal Corporation of Kenya as the respondents agreed with the statements. The correlation findings indicated a positive and significant linear correlation between clan culture and adhocracy culture, a negative and insignificant linear correlation between market culture and a positive and insignificant linear correlation between hierarchy culture and knowledge management in Postal Corporation of Kenya. Additionally, the regression results indicated a positive and significant effect of clan culture (β = 0.089, p=0.002) and adhocracy culture (β = 0.575, p=0.000) on knowledge management of Postal Corporation of Kenya. The regression results indicated a negative and insignificant effect (β = -0.113, p=0.076) of market culture on knowledge management of Postal Corporation of Kenya and a positive and insignificant effect (β = 0.139, p=0.102) of market culture on knowledge management. The study concludes that clan culture, adhocracy culture and hierarchy culture are significant organizational culture factors affecting knowledge management in Postal Corporation of Kenya as they lead to knowledge acquisition, knowledge conversion, knowledge application and knowledge protection.
