EFFECT OF EMPLOYEE WELFARE DETERMINANTS ON ORGANIZATIONAL PERFORMANCE OF THREE STAR HOTELS IN KISII COUNTY KENYA
EFFECT OF EMPLOYEE WELFARE DETERMINANTS ON ORGANIZATIONAL PERFORMANCE OF THREE STAR HOTELS IN KISII COUNTY KENYA
Beatrice Sibota - Department of Business Administration School of Business and Economics, Kisii University, Kenya
Dr. Stella Omari (PhD) - Senior Lecturer, Department of Business Administration, Kisii University, Kenya
Dr. Charles Momanyi (PhD) - Senior Lecturer, Department of Business Administration, Kisii University, Kenya
ABSTRACT
Employee welfare determinants is essential to any organization since it brings into existence the growth of the organization as well as the comfort and improvement of employees. The beneficial factors that are attached to employees include good working conditions, and employee wellbeing leads to the achievement of goals and objectives of the organization. The study sought to determine the effect of employee welfare determinants on performance of three star hotels in Kisii County Kenya. Specific objectives were: to determine the effect of employee working conditions on performance of three star hotels in Kisii County, to examine the effect of employee wellbeing on performance of three star hotels in Kisii County. Philanthropy Theory was used. Descriptive survey design was used. The target population of the study consisted of 297 employees working in three star hotels. Stratified and simple random sampling techniques was used to select the respondents. The sample size was 242. Primary data was collected by use of structured questionnaires. The data collected was analyzed by descriptive statistical methods, correlation analysis was done using Pearson product moment. The study used regression model to test the effects of the employee welfare determinants on organizational performance. Frequency, mean, percentage and standard deviations was used to analyze descriptive statistics. Inferential statistics used the regression model. The findings indicated that employee welfare determinants (working conditions, and employee wellbeing, had a positive and significant relationship with organizational performance of three star hotels in Kisii County in Kenya. The study concludes that working conditions, employee wellbeing enhanced organizational performance in hotels. The study recommends that hotels need to work towards recognizing their staff appropriately so that they can exhibit improved organization performance.
