INFORMATION COMMUNICATION TECHNOLOGY DYNAMICS AND PERFORMANCE OF E-GOVERNMENT SYSTEMS. EMPIRICAL EVIDENCE FROM THE MINISTRY OF EDUCATION IN KENYA
INFORMATION COMMUNICATION TECHNOLOGY DYNAMICS AND PERFORMANCE OF E-GOVERNMENT SYSTEMS. EMPIRICAL EVIDENCE FROM THE MINISTRY OF EDUCATION IN KENYA
Mutua Kimanthi Francis - Department of Management Science, School of Business, Economics and Tourism, Kenyatta University, Kenya
Prof. Rosemary James (PhD) - Department of Management Science, School of Business, Economics and Tourism, Kenyatta University, Kenya
Dr. David Nzuki (PhD) - Department of Management Science, School of Business, Economics and Tourism, Kenyatta University, Kenya
ABSTRACT
Kenya has heavily spent considerably in e-government systems with the aim of ensuring an efficient, transparent and accessible public services for full realization of vision 2030. Nevertheless, the performance of these systems have always been facing several challenges. Therefore, the study evaluated the influence of ICT dynamics on e-government performance within the Ministry of Education, concentrating on ICT infrastructure, security, and human capacity. The theoretical structures used comprised the Resource-Based View, Dynamic Capabilities, Diffusion of Innovations, Technology-Organization-Environment and stakeholder theories. A sum of 14 e-government systems used by the Ministry of Education were evaluated applying descriptive and explanatory research designs. The census approach comprised principal ICT officers, senior ICT officers, ICT officers 1 and 2, assistant ICT officers, and the individuals using e-government systems. A semi-structured questionnaire was used in gathering primary data, whereas quantitative data assessments included used of descriptive (mean and standard deviation) and inferential measurements (correlation and regression). The results were that ICT infrastructure (β=0.0564, p=0.002), ICT security (β=0.0498, p=0.002), and ICT human capacity (β=0.0317, p=0.001) had contributed to significant positive improvement on the performance of e-government systems within the ministry. The study concludes that having a strong infrastructure can assist the Ministry in delivering services within the expected time and effective manner to students, teachers, and also the parents. The initiation of ICT safety actions guard sensitive data, consequently cultivating stakeholders’ confidence. Improved quality ICT capacities of staff increase the administration of e-government schemes, resulting to progressive services such as registering and resource distribution. The recommendations are that the Ministry of Education ought to prioritize capitalizing in broadband connectivity for assured dependable internet availability to every institution of learning. Furthermore, the ministry must institute vulnerabilities in the present ICT infrastructures, measure risks related to e-government systems, and devise suitable approaches for handling such matters.
