E-GOVERNMENT STRATEGY IMPLEMENTATION AND PERFORMANCE OF THE PUBLIC SECTOR IN KENYA
Alfred Ngugi Mungai - Doctor of Philosophy in Business Administration (Strategic Management), Kenyatta University, Kenya
ABSTRACT
The Kenya public sector has the vision to realize e-government strategy to reach the public and to promote performance by enhancing e-participation and e-consultation in the policy/ decision- making process. Notably a number of projects have commenced but have met serious challenges in the implementation stages. Yet few studies have attempted to carefully analyse e-government strategy implementation and performance of the public sector in Kenya. The general objective of the study was toinvestigate e-government strategy implementation and performance of the public sector in Kenya. Specifically the study was narrowed: to establish the relationship between ICT infrastructure (service oriented architecture) and public sector performance in Kenya, to determine the relationship between e-level applications and public sector performance in Kenya, to examine the relationship between e-government institutional framework and public sector performance in Kenya and to establish the relationship between e-government legal framework and public sector performance in Kenya.This study was anchored on Management Information Systems Theory while Resource Based View, Unified Theory of Acceptance of Technology and Stakeholders Theory acted as supporting theories as they relate well with study hypotheses. A positivism orientation was adopted in this study. The study employed descriptive and explanatory research design. The study population was 13,228 which comprised of Directors of administration, ICT departmental heads, and customer care supervisors as the key informants in the government ministries and also the users (members of the public) who visited the current 18 Ministries with e-government related issues. Multistage sampling was applied where larger clusters were subdivided into smaller samples for the purposes of surveying. The study used disproportionate stratified sampling whereby the proportionate sample was adjusted to embrace a better sample size which was 384. The study collected primary data using both an interview guide and a semi structured questionnaire. The SPSS (version 17) computer software aided the analysis. Descriptive statistics and inferential statistics, specifically regression analysis were used to analyze quantitative data. Qualitative data was analyzed using content analysis. The study established a significant relationship between e-government performance and ICT infrastructure. It was also confirmed that ICT infrastructure has a significant relationship with public sector performance in Kenya. The study further established a significant relationship between e-government performance and e-level applications and that there was a significant relationship between e-government performance and e-government institutional framework. The study concludes that e-government institutional framework has an influence on public sector performance in Kenya while there is a significant relationship between e-government performance and e-government legal framework. The study concludes that e-government implementation by the government should be well regulated so as to ensure the process is effective in all the ministries. The study also recommends that management teams responsible for implementation of e-government strategy at the ministries should ensure the process leads to promoting access to facilities by the users at the points of service delivery.
