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Rachael Nyakio Karugu - Masters of Business Administration (Human Resource Management), Kenyatta University, Kenya

Dr. David Kiiru - Business Administration Department, Kenyatta University, Kenya


Cytonn Investments Limited is currently experiencing high employee turnover rates, especially with the junior members of staff; a situation that has prompted this study to be conducted with a focus on the organization. The purpose of this study was to investigate the influence of working environment on job satisfaction of employees in Cytonn investment. The study was guided by four specific objectives namely; to find out the influence of physical work environment, relationship, managerial practices and work life balance on job satisfaction of employees in Cytonn investment. The research was guided by affective event theory, two-factor theory and equity theory. Descriptive survey design was adopted for the study. The study target population was 450 employees from Cytonn Investment Limited while simple random sampling technique was used to select 137 respondents to participate in the study. Questionnaires were used to collect quantitative data. Pilot study was conducted to establish the validity and reliability of the questionnaires. Descriptive statistics such as percentages and means and regression analysis were used to analyze data. The study revealed that physical work environment, managerial practices, employee relationships and work life balance positively and significantly influenced employee job satisfaction. The study concludes that A positive physical work environment makes employees feel happy about coming to work every day and allows employees to focus on their goals, maintaining healthy employee relations in an organization is a pre-requisite for organizational success. Healthy employee relations lead to more efficient, motivated and productive employees which further lead to increase in sales level. Managerial practices enable managers to decide what should be done to accomplish given tasks and to handle situations which may arise in management, makes the role of managers concrete, guide managers in decision making and action and provide understanding of management process what managers would do to accomplish what. Having a positive work-life balance can help the employees in Cytonn investment establish enough time for both work and the many other facets of their lives. The study recommends that Managers of the County should create a positive atmosphere by focusing on giving employees more control over their work, such as giving them the ability to choose their tasks and flexibility in demonstrating how they have completed those tasks, The County should maintain a continuous interaction with the employees. Keep them updated about company’s policies, procedures and decisions, The County should understand good management practices through research or formal education in order to create a business model that can improve employee productivity, eliminate redundancy in processes and increase retention rates and that the County should have flexible working hours, supporting employees with caring duties, implementing reasonable time and communication expectations.

Full Length Research (PDF Format)