EFFECT OF E-LEARNING PROGRAMMES ON STAFF PERFORMANCE IN COMMERCIAL BANKS IN KAKAMEGA COUNTY
Frankline Makonjio - Masters of Science (Human Resource Management), Masinde Muliro University of Science and Technology, Kenya
Dr. Peter Odera - Department of Educational Psychology, Masinde Muliro University of Science and Technology, Kenya
Tobias O. Warentho - Department of Business Management, Masinde Muliro University of Science and Technology, Kenya
ABSTRACT
The purpose of this study was to investigate the effect of e-learning on staff performance in commercial banks in Kenya in the presence of organizational factors. In keeping with the advancement in technology, banks have in the recent past undergone major technological leaps in the provision of training services by adoption of modern training method of e-learning. The study was guided by the following objectives: To establish the effect of e-learning on staff performance in commercial banks in Kakamega county; To examine the effect of organizational factors on staff performance in commercial banks in Kakamega county; To determine the effect of organizational factors on the relationship between e-learning and staff performance in commercial banks in Kakamega county. The effect of organizational factors as a mediating factor in the relationship between e-learning and staff performance was also studied. The setting of this study was in Kakamega County where selected banks operating in the county were studied. Various journal articles, print media articles and books were reviewed in the literature review section to provide findings of previous work on the area of study. This study utilized a survey research design and it was carried out in commercial banks in Kakamega county. The banks selected were as follows; KCB, CO-OP, Equity and Barclays bank. The study population included bank managers, supervisors and clerks. Both probability and non-probability sampling were used to select respondents who gave the required information within the study location. There were 92 respondents; 8 managers, 17 supervisors and 67 clerks. A structured questionnaire, interview schedule and document analysis was relied upon for as data instrument. The pilot study was carried out in two KCB branches in Kakamega county which were Kakamega and Mumias branches where 10 employees were selected. The information was compressed from questionnaires to tabulate expected output, encoded and correlated using SPSS where Cronbach’s Coefficient Alpha was computed at 0.05. The results showed that Cronbach’s alpha coefficients ranged from 0.7409 to 0.8967 revealing a high degree of reliability. The validity of the research instruments were established through consultation with the researcher’s supervisors. Data analysis was done by descriptive statistics that include frequencies, percentages and measures of central tendency. Charts and tables were used to represent the data. Application of statistical measure of association such as multiple linear regression and correlation analysis was also used. Statistical data was generated from Statistical Package for Social Scientists (SPSS) and Ms Excel for means and percentages. The study found out that all null hypotheses tested yielded negative relationship between variables. Therefore, there was a significant relationship between the variables. It means that e-learning programmes have effect on staff performance in commercial banks in Kenya. It also means organization factor on staff performance in commercial banks.
