INFLUENCE OF ANTECEDENTS OF WORK FAMILY CONFLICT ON EMPLOYEE JOB EMBEDDEDNES IN THE HOSPITALITY INDUSTRY IN ELDORET, KENYA
Evaline Maiyo - Masters Student, Jomo Kenyatta University of Agriculture and Technology, Kenya
Dr. Kimutai Geoffrey (PhD) - Lecturer, Jomo Kenyatta University of Agriculture and Technology, Kenya
ABSTRACT
The hospitality industry is a labor intensive and quality driven service industry whose most important ingredient is the quality of personnel. However the Hospitality industry is facing higher competition in the market for skilled labor and for market share. The study was guided by the following specific objectives; to examine the influence of work role stressors, work role involvement on employee job embeddedness in the hospitality industry in Eldoret. The study purpose and specific objectives was informed by Conservation of Resources Theory, work-family border theory. Cluster and Simple random sampling were used to select the respondents to participate in the research study. A sample size of 124 was drawn from an accessible population of 180. Data was collected by use of semi structured questionnaires which was self-administered. The instruments were tested for validity to enhance credibility of data by consulting the supervisor. Reliability was achieved by Pre-testing of the instrument at Jambo Impala Eco-lodge in western region where 13 questionnaires were filled by employees. Cronbach’s alpha coefficient was used to ascertain whether the instrument which met the threshold of 0.7. Data was analyzed by use of both inferential and descriptive statistics using SPSS version 25. The study findings on work role stressors found out a positive and significant (β= 0.250; p=0.005<0.05), work role involvement (β=0.146; p=0.031<0.05), influence on employee job embeddedness in hospitality industry in Eldoret town Kenya. The study concluded that work role stressors, work role involvement, work social support and work characteristics has a significant and positive effect on employees’ job embeddedness levels. The findings of this study could provide government with information that can be used for policy development. Based on the findings and conclusions of the study, the study recommended that all work life conflicts need to be addressed well in all the organizations as a way of improving performance of the employees. The hospitality industry needs to put more focus on handling stress that may affect the employees in the work place. The study has addressed the antecedents of work life conflict. In the future, there is a need to understand how future strategies will unfold using different competitive objectives.
