INFLUENCE OF SUBSTANCE ABUSE ON SERVICE DELIVERY BY THE KENYA POLICE OFFICERS: A CASE STUDY OF NAIROBI CITY COUNTY, KENYA
Jackson Mutiiria Ngeera - Department of Public policy and Administration, Kenyatta University, Kenya
Daniel Muia - Department of Sociology, Kenyatta University, Kenya
ABSTRACT
Over the past years, the government of Kenya has been carrying on police service reforms, focusing on streaming the police service, harmonizing pay benefits and putting in police interventions to enhance efficiency and service delivery to the citizens by the police service. The establishment of the national police service which comprises of the Kenya police Service, general duties and the directorate of criminal investigation was to enhance service delivery, despite these reforms service in the national police service has been wanting, and hence drawing attention from internal and external bodies. There are various factors that affect service delivery. One of them being influence of substance abuse or use drugs while serving the customers or members of the public and it’s the purpose of this study to analyze how substance abuse and drug use affects service delivery in the national police services. To enhance this stratified technique was used. The police officers were divided into two levels according to their gender, then simple random sampling was used to give a representative sample for each level. This research used multiple research tools that is questionnaire and interviews. The data collected was processed using statistical package for social sciences version 23. Quantitative data was processed and analysed according to their contents and segments into themes. The police service has embraced changes which has impacted service delivery. The study recommends that the national police service should focus on the officers’ well being at the work place as it enhances a healthy workforce which in turn improves the reputation and service of the national police service.
