EVALUATING THE RELATIONSHIP BETWEEN WORK-LIFE BALANCE AND ORGANISATIONAL PERFORMANCE AMONG FIVE STARS RATED HOTELS IN NAIROBI COUNTY
EVALUATING THE RELATIONSHIP BETWEEN WORK-LIFE BALANCE AND ORGANISATIONAL PERFORMANCE AMONG FIVE STARS RATED HOTELS IN NAIROBI COUNTY
Anthony K. Ngunga - Department of Hospitality & Tourism Management and Leisure Studies, Kenyatta University, Nairobi, Kenya
Edgar Ndubi - Department of Hospitality & Tourism Management and Leisure Studies, Kenyatta University, Nairobi, Kenya
Mary Mutisya Mutungi - Hospitality & Tourism Management, United States International University, Nairobi, Kenya
ABSTRACT
Maintenance of high organisation productivity is a major challenge that faces management of enterprises. Hotels have implemented welfare strategies to promote their organisational productivity. The study sought to evaluate the relationship between work-life balance and organisational performance among five-star hotels in Nairobi County. The study adopted a descriptive survey design to collect primary data. Six five star rated hotels in Nairobi Central Business District, six human resource managers and 1100 unionisable workers were targeted. Complete census of the hotels and human resource managers were selected and involved in the study. Slovin’s proportionate formula was employed to calculate the sample size of 293 unionisable staff from a target population of 1100 unionisable workers. Self-administered questionnaires and interview schedule were used to collect primary data from unionisable staff and human resource managers respectively. Primary quantitative data was analysed using descriptive and inferential statistics while qualitative data was analysed using content analysis. Hypothesis testing using Chi-Square analysis returned p>0.01 on the influence of work-life balance, implying that it did not significantly influence hotel performance. The study concludes that work-life balance does not positively enhance organisational productivity in the sampled hotels. The study recommends for a study to be conducted to determine why work-life balance does not significantly influence organisational productivity in five star rated hotels in Nairobi County.
